Effective Date: [05.26.2019]

At Orchid Key, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, subscribe to updates, or engage in psychotherapy or coaching services.

1. Information We Collect

• Personal Information you provide: name, email address, phone number, or information shared when scheduling appointments, subscribing to our newsletter, or contacting us.

• Health Information (Therapy Clients only): When entering into a therapeutic relationship, additional health and personal details may be collected and stored securely in compliance with HIPAA standards.

• Website Data: basic analytics (such as pages visited, browser type, IP address) collected through cookies to help us improve your online experience.

2. How We Use Your Information

• To provide psychotherapy and/or coaching services.

• To schedule, confirm, or reschedule appointments.

• To send newsletters, updates, or resources (only if you opt in).

• To maintain legal and ethical records as required for healthcare providers.

• To improve website functionality and user experience.

3. Confidentiality & HIPAA Compliance

• All therapy-related records are maintained according to HIPAA regulations.

• Information shared in therapy sessions is confidential and will not be disclosed without your consent, except as required by law (e.g., risk of harm to self/others, abuse reporting, court order).

• Coaching services, while confidential, are not covered by HIPAA, but all reasonable safeguards are in place to protect your information.

4. Sharing of Information

We do not sell, trade, or rent your personal information. Limited information may be shared only:

• With third-party service providers (such as secure scheduling or billing platforms) necessary to deliver services.

• As legally required (e.g., compliance with subpoenas, court orders, or reporting requirements).

5. Data Storage & Security

• Therapy and health information is stored securely in HIPAA-compliant electronic health record systems.

• General client or subscriber data is stored on secure, password-protected platforms.

• We take all reasonable measures to protect your data; however, no method of electronic transmission is 100% secure.

6. Your Rights

You have the right to:

• Access and request a copy of your records.

• Request corrections to your information.

• Withdraw consent for receiving newsletters or updates at any time by unsubscribing.

• For therapy clients: request a copy of the Notice of Privacy Practices under HIPAA.

7. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience. You may disable cookies in your browser settings; however, this may affect certain site functions.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Orchid Key, LLC

Park Place Center

8650 Minnie Brown Rd, Ste. 221

Montgomery, AL. 36123

(334) 219-0339